1.2 Million Calls to German Crisis Hotline Highlight Growing Loneliness

The Telefonseelsorge service reports steady demand in 2024, with loneliness, family conflicts, and mental health struggles dominating conversations.

The Telefonseelsorge hotline received approximately 1.2 million calls in 2024, matching the volume from the previous year.
Loneliness remains a primary concern, with many callers mentioning a lack of social connections since the COVID-19 pandemic.
Additional outreach included 45,000 email contacts and 39,500 chat interactions, both increasing due to expanded chat support availability.
A significant portion of callers reported mental health challenges, including depression and suicidal thoughts, seeking guidance and support.
Broader global issues, such as wars, economic inflation, and societal crises, frequently surfaced as underlying stressors in conversations.