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ACCC seeks record fine against Qantas for allegedly misleading customers over canceled flights

  • The Australian consumer watchdog ACCC has filed a lawsuit against Qantas, alleging the airline sold tickets for thousands of canceled flights.
  • The ACCC believes Qantas should receive a fine over double the previous record against Volkswagen for misleading behavior.
  • Qantas allegedly continued selling tickets for more than two weeks after flights were canceled, impairing customers' ability to make other bookings.
  • Qantas states its approach is consistent with industry practice given pandemic disruptions.
  • If imposed, the fine would be the largest in Australia's corporate history for misleading consumers.
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