Overview

• Vir Das reported broken tables, malfunctioning leg rests, and a seat stuck in recline on a 'newly refurbished' Air India flight from Mumbai to Delhi.
• Despite pre-booking a wheelchair for his wife, who has a fractured foot, no assistance was provided, forcing her to descend a stepladder without help.
• Das described the airline's cabin crew and ground staff as unresponsive, with one staff member reportedly shrugging off his request for assistance.
• Air India acknowledged the incident, attributing the delay in wheelchair service to unusually high demand, and expressed empathy for the passengers' experience.
• Das's viral social media post has amplified public scrutiny of Air India's service standards, with many users sharing similar complaints about accessibility and customer care.