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2d ago

Air India Improves On-Time Performance After Being Ranked UK's Most Delayed Airline in 2024

Despite being the worst for delays last year, Air India reports significant progress in punctuality during early 2025, reflecting efforts to enhance operations and customer satisfaction.

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The analysis took into account all scheduled and chartered departures from UK airports by airlines operating more than 2,500 of these flights last year
A passenger arrives after disembarking from a flight at Heathrow Airport in London. Photo: AP

Overview

  • Air India was the most delayed airline in the UK in 2024, with an average delay of 45 minutes and 48 seconds, according to Civil Aviation Authority data.
  • The Gatwick to Bangalore route had the longest average delay for Air India, with flights delayed by an average of 1 hour and 23 minutes across 50 departures.
  • The airline attributed its 2024 delays to factors beyond its control but has since implemented operational improvements, including new aircraft deployment and streamlined airport processes.
  • In the first three months of 2025, Air India demonstrated significant improvements in on-time performance for UK-India routes, which also positively impacted customer satisfaction scores.
  • The Civil Aviation Authority continues to monitor airline punctuality and emphasizes the importance of upholding passenger rights, with compensation available for delays within the airline's control.