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Apple iMessage Bug Blocks Audio Messages Mentioning Brand Names with Ampersands

A transcription error in iOS causes audio messages with brand names like Ben & Jerry's to fail, with no acknowledgment from Apple on a fix.

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Overview

  • A bug in iMessage's transcription feature prevents audio messages mentioning brand names with ampersands from being delivered to recipients.
  • The issue stems from Apple's transcription engine failing to properly escape ampersands in XHTML, leading to parsing errors in the BlastDoor security service.
  • Affected messages are silently blocked by BlastDoor, a system designed to prevent malicious content, without notifying the sender or recipient.
  • The problem, first introduced in iOS 17, remains unresolved in the iOS 18.5 release candidate as of May 13, 2025.
  • Apple has not publicly commented on the issue or provided a timeline for addressing the bug, which impacts messages referencing brands like Dave & Buster's and Barnes & Noble.