Asus Commits to Overhauling RMA Policies Following Customer Outcry

The tech giant addresses widespread complaints by revising repair pricing, improving communication, and eliminating unnecessary charges.

Asus faced backlash over high repair costs and poor warranty service, prompting a public apology.
Customers reported being charged exorbitant fees for minor cosmetic damages during warranty repairs.
The company promises to revise its repair pricing structure and enhance clarity in its communication processes.
Future RMA processes will avoid cosmetic repairs unless they impact functionality or are specifically requested.
Asus aims to rebuild trust by ensuring fair and transparent repair practices for its customers.