AT&T Launches Automatic Bill Credits for Network Outages

The new AT&T Guarantee program promises compensation for fiber and wireless customers experiencing service disruptions exceeding specific thresholds.

AT&T's new program offers automatic bill credits for fiber outages lasting 20 minutes or more and wireless outages of 60 minutes or more affecting at least 10 towers.
Credits will equal a full day of service and will be applied automatically, with notifications sent via email or text to affected customers.
The initiative excludes outages caused by uncontrollable events such as natural disasters or severe weather, as outlined in the program's terms.
AT&T is also introducing reward cards for issues like long customer service wait times or missed callbacks, starting at $5.
The program follows significant 2024 outages, including a 12-hour disruption in February that affected millions, as AT&T aims to rebuild customer trust and improve service reliability.