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2d ago

Authorities Investigate After Elderly Diabetic Woman Dies Outside Agricultural Bank Over Face Recognition Policy

Investigators are examining whether rigid face recognition checks at the Zhuzhou branch contributed to the woman’s death after the bank agreed to pay her funeral costs plus a 100,000 yuan consolation payment

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One of the woman’s daughters came to the bank that afternoon with her mother’s identity card and bank book, but was unable to complete the transaction due to a password issue. Photo: SCMP composite/Sohu/X
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Overview

  • Peng, 62, was brought to the Agricultural Bank of China’s Zhuzhou branch on May 14 after multiple password errors blocked her daughter’s withdrawal attempt for her medical treatment.
  • Bank staff demanded in-person identity verification that included nodding and blinking tests which Peng, who had diabetes and a fractured leg, could not perform.
  • After an hour-long wait and a brief move outside for fresh air, Peng collapsed and died at the bank’s entrance.
  • The bank reached a settlement with Peng’s family on May 16 under which it will cover funeral expenses and provide 100,000 yuan in consolation.
  • Local authorities have opened a probe into the incident as online discussion intensifies over corporate responsibility and the treatment of vulnerable customers.