Bavaria and Hamburg Lead Germany's Digital Government Transformation

A recent study highlights the progress and challenges of digitalization in German public administration, with Bavaria and Hamburg at the forefront.

According to the E-Government Monitor 2024, Bavaria and Hamburg have made significant strides in digitalizing administrative services, with high citizen satisfaction.
The study reveals that 64% of Germans find interactions with government offices challenging, and many expect more digital offerings to ease these processes.
Despite advancements, only 15% of Germans have applied for administrative services online, indicating a gap between available digital options and their utilization.
Digitalization in Germany is perceived as lagging behind private sector standards, with only 19% of Germans believing the government matches private digital capabilities.
While 73% of Germans believe most administrative tasks could be handled online, personal interactions are still preferred for certain services like marriage and legal matters.