Bengaluru Hotels Introduce Virtual Receptionists, Sparking Debate
A Delhi-based CEO's experience with a virtual check-in at a Bengaluru hotel highlights a growing trend in the tech hub, raising questions about the future of hospitality.
- A Bengaluru hotel replaced its front desk staff with a virtual receptionist, managed remotely by trained hospitality staff.
- The virtual receptionist trend, seen as innovative by some, has sparked a debate on social media about the loss of human interaction in hospitality.
- Critics argue that the virtual model may not suit all hotels, particularly those that emphasize personalized service.
- Supporters of the virtual receptionist note the efficiency of managing multiple properties remotely and potential cost savings.
- Concerns have been raised about technical issues, such as WiFi failures, which could disrupt the virtual check-in process.
Hindustan Times 
Free Press Journal 