Overview

• On May 14, 2025, Berlin launched its first no-appointment Aktionstag for passport and identity card applications in nine of its twelve districts.
• Residents must visit the Bürgeramt in their registered district during regular office hours to access the service.
• The pilot program excludes Reinickendorf, Lichtenberg, and Pankow, and applies solely to passport and ID card matters.
• Participants are advised to anticipate wait times as the initiative tests the feasibility of walk-in services.
• The Aktionstag is part of Berlin’s broader efforts to modernize citizen services, including expanded digital offerings and a push to reduce appointment backlogs.