Chewy Exceeds Q4 2024 Expectations with Strong Growth in Autoship Sales and Customer Retention

The online pet retailer reported robust revenue and profitability growth, driven by increased customer loyalty and operational efficiencies, while issuing optimistic guidance for fiscal year 2025.

• Chewy reported Q4 2024 adjusted EPS of $0.28, significantly surpassing the $0.05 consensus estimate, with revenue growing 14.9% year-over-year to $3.25 billion.
• Autoship program sales rose 21% year-over-year to $2.62 billion, accounting for over 80% of total sales, reflecting strong customer loyalty and recurring revenue growth.
• The active customer base increased by 2% to 20.5 million, with net sales per active customer rising 4% to $578 during the quarter.
• Chewy achieved a gross profit margin of 29.2% for the fiscal year, up from 28.4%, driven by supply chain efficiency improvements and cost management.
• For fiscal year 2025, the company projects sales growth of 6%-7% to $12.30-$12.45 billion and an adjusted EBITDA margin of 5.4%-5.7%, signaling continued business momentum.

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