Cleveland Clinic reverses upfront co-pay policy, offers zero-interest payment plans
The reversal spares nonemergency patients with commercial or Medicare Advantage coverage from appointment cancellations over unpaid co-pays.
Overview
- Under the revised policy, patients can postpone co-pay payments and arrange zero-interest installment plans instead of paying at the time of service.
- The original requirement to collect co-pays upfront for scheduled office visits, outpatient tests and procedures was set to take effect June 1.
- Medicaid and traditional Medicare beneficiaries were never subject to the pay-now rule and remain unaffected by the change.
- The rule did not cover emergency care, inpatient stays, cancer treatments or urgent and express care visits.
- Payment options include credit, debit, check or FSA/HSA cards at all sites and cash, Apple Pay or Google Pay at select locations.