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Cleveland Clinic reverses upfront co-pay policy, offers zero-interest payment plans

The reversal spares nonemergency patients with commercial or Medicare Advantage coverage from appointment cancellations over unpaid co-pays.

Overview

  • Under the revised policy, patients can postpone co-pay payments and arrange zero-interest installment plans instead of paying at the time of service.
  • The original requirement to collect co-pays upfront for scheduled office visits, outpatient tests and procedures was set to take effect June 1.
  • Medicaid and traditional Medicare beneficiaries were never subject to the pay-now rule and remain unaffected by the change.
  • The rule did not cover emergency care, inpatient stays, cancer treatments or urgent and express care visits.
  • Payment options include credit, debit, check or FSA/HSA cards at all sites and cash, Apple Pay or Google Pay at select locations.