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Coinbase Fires Indian Support Agents Linked to Data Breach as Investigations Deepen

The cryptocurrency exchange collaborates with U.S. and international law enforcement following a breach affecting less than 1% of users, with remediation costs projected up to $400 million.

Smartphone with displayed Coinbase logo and representation of cryptocurrencies are placed on a keyboard in this illustration taken, June 8, 2023. REUTERS/Dado Ruvic/Illustration/File Photo
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Overview

  • Hackers bribed overseas Coinbase support agents, primarily in India, to steal personal data of under 1% of users, including names, addresses, and government IDs.
  • Coinbase refused a $20 million ransom demand and instead offered a matching bounty for information leading to the attackers' arrests.
  • The U.S. Department of Justice, SEC, and international law enforcement are investigating the breach, with Coinbase confirming its full cooperation.
  • At least six lawsuits have been filed, alleging inadequate security measures and mishandling of the breach by the exchange.
  • Coinbase estimates remediation costs between $180 million and $400 million and has pledged to reimburse affected users while enhancing security measures.