Contactless Payments Surge as Majority Embrace 'Touch and Go'

Nearly one in five struggle to remember their PIN as contactless transactions dominate, with older generations increasingly adopting the technology.

A record 93.4% of in-store card transactions up to £100 were made using contactless in 2023, according to Barclays.
The over-65s are the fastest-growing demographic for contactless usage, with over 80% of 85 to 95-year-olds now using the technology.
Younger consumers lead the shift towards a cashless society, with more than a fifth of 18 to 34-year-olds leaving their wallets at home in favor of smartphone payments.
Campaigners express concerns over the security risks for older people and the exclusion of those preferring cash transactions.
Barclays predicts a further shift towards mobile wallet payments in 2024, as more businesses integrate the technology into their customer experience.