Decagon Secures $35M to Revolutionize AI-Powered Customer Support

The startup aims to enhance customer service with advanced generative AI, positioning itself against major industry players.

Decagon raises $35 million in seed and Series A funding led by Accel and Andreessen Horowitz.
The company develops AI agents that automate and augment customer support for enterprises.
Decagon's AI solutions integrate with existing workflows to perform complex tasks like processing refunds and analyzing trends.
The startup's clients include Eventbrite, Bilt, and Substack, achieving rapid revenue growth.
Founders Jesse Zhang and Ashwin Sreenivas emphasize the human-like capabilities of their AI agents.