Delta Backtracks Some Changes to Loyalty Program After Customer Backlash

Delta originally announced spending-based changes to SkyMiles program in mid-September, shifting focus from flights to dollars spent.
Higher requirements for elite status levels and restricted airport lounge access sparked customer complaints.
In response, Delta lowered thresholds for status, allowed more lounge visits for some, and introduced new lifetime elite benefits.
Spending remains primary metric for status qualification starting in 2025, but requirements increased less than originally proposed.
Revisions attempt to address customer concerns, but core changes moving loyalty program to be spending-focused remain.