DHL Reports Over 420,000 Complaints in 2024 Following New Transparency Rules

The revised Postgesetz law reveals significantly higher complaint numbers for Deutsche Post and competitors than previously known.

DHL disclosed receiving approximately 420,000 complaints in 2024 related to delivery issues, including delays, losses, theft, and damage.
The Bundesnetzagentur had previously reported only 39,500 complaints about Deutsche Post, highlighting a large discrepancy in figures.
The 2024 Postgesetz reform mandates postal companies to publish complaint data, increasing transparency across the industry.
Other parcel services like DPD, GLS, and UPS also reported complaints, though their data is less comparable due to differences in methodology and service scope.
Deutsche Post has committed to improving service quality, citing its low complaint rate relative to the 14 billion items it handled in 2024.