Overview

• DHL now requires customers to explicitly select the Packstation option during Amazon's return process for unpackaged items.
• Failure to choose this option results in error messages at Packstations, preventing returns from being processed.
• Amazon has updated its return portal to include a dedicated Packstation QR-code option to address compatibility issues.
• DHL has not explained the rationale behind the rule change, leading to speculation about cost-testing motives.
• The unpackaged return service, initially designed to simplify returns and reduce packaging waste, currently remains exclusive to Amazon.