Disney Tightens Disability Access Rules Amid Abuse

New procedures and stricter qualifications aim to curb misuse of the Disability Access Service at Disney parks.

Disney is overhauling its Disability Access Service (DAS) to address increasing abuse, with changes effective from May 20 in Florida and June 18 in California.
The revised DAS will require guests to undergo a virtual video meeting for registration, limiting benefits to immediate family or up to four unrelated individuals.
Permanent bans will be enforced for guests found misusing the service, with Disney emphasizing honesty and integrity in the application process.
The number of DAS users has tripled in the past five years, prompting Disney to refine the service to better serve guests with genuine needs.
Disney aims to enhance the park experience for guests with disabilities through additional staff and innovative support services.