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Fidelity Restores Trading Platforms After Morning Glitches Blocked Users During Market Surge

Thousands of investors were unable to access accounts as U.S. stocks rallied on U.S.-China trade deal news; Fidelity has apologized and launched an investigation.

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Overview

  • Fidelity's online, mobile, and Active Trader Pro platforms experienced widespread disruptions during Monday morning's market rally.
  • The S&P 500 surged over 2.5% by mid-morning, driven by optimism following a U.S.-China trade breakthrough involving temporary tariff cuts.
  • More than 3,000 user complaints were reported by 10 a.m. ET, with the majority citing login issues, according to outage tracker Down Detector.
  • Fidelity announced early Monday afternoon that the technical issues had been resolved and apologized for the inconvenience caused to customers.
  • The outage highlights ongoing challenges for brokerage platforms in maintaining infrastructure resilience during periods of high trading volume and market volatility.