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Finance Minister Calls for Enhanced Customer Experience in Banking Services

Nirmala Sitharaman reviews financial inclusion schemes, highlighting significant enrolment growth and urging service improvements.

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Overview

  • Finance Minister Nirmala Sitharaman chaired a high-level review of over a dozen financial inclusion schemes on May 13, 2025.
  • She emphasized the need to improve customer experience across banking and financial services to sustain the momentum of inclusion efforts.
  • The Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) has seen enrolments surge by 699% since its 2015 launch, covering 23.36 crore individuals as of March 2025.
  • The Pradhan Mantri Suraksha Bima Yojana (PMSBY) recorded a 443% enrolment increase since 2016, offering accident insurance at just ₹20 per year.
  • PMJJBY has processed over 9.37 lakh claims, disbursing ₹18,102.78 crore, showcasing its impact on providing financial security to the masses.