Frontier Airlines Battles Widespread Abuse of Wheelchair Services

CEO Barry Biffle calls for penalties as passengers exploit accessibility services for priority boarding, causing delays and increased costs.

Passengers are using wheelchair services to skip lines and secure early boarding.
CEO Barry Biffle observed that only a fraction of those using wheelchairs to board need them to deplane.
Abuse of the service costs Frontier Airlines $30 to $35 per passenger.
The misuse leads to delays for travelers who genuinely need assistance.
Biffle suggests implementing penalties similar to those for parking in handicapped spaces.