FTC Secures $26M Settlement from Tech Support Firms for Deceptive Practices

Restoro and Reimage, accused of scamming consumers with antivirus scams, agreed to a $26 million settlement with the FTC.

The FTC conducted an undercover investigation into Restoro and Reimage, revealing a scheme to trick consumers into paying for unnecessary computer repair services.
Restoro and Reimage used fake Microsoft Windows pop-ups and scare tactics to convince consumers, especially older adults, to purchase their software and services.
The companies agreed to the settlement without admitting fault, and the FTC plans to use the $26 million to provide restitution to affected consumers.
The settlement also includes a ban on deceptive telemarketing and misrepresenting security or performance issues on consumers' devices.
Restoro and Reimage have ceased new transactions and discontinued all automatic renewals, following their strategic decision last year.