Overview

• Regulators argue that Trustpilot’s slogan of “reviews from real people” implies 100% authenticity that the platform did not meet.
• A test from October 2024 to February 2025 submitted 86 fake reviews and found 31 were published.
• Authorities flagged that Trustpilot removed a higher share of positive fake reviews, skewing average ratings.
• Trustpilot maintains it uses advanced fraud-detection technologies and specialist teams to protect review integrity.
• The Wettbewerbszentrale has warned of formal legal action if the company fails to strengthen its review verification processes.