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Hawaiian Airlines passengers stranded 33 hours in NYC with minimal compensation

  • Hundreds of Hawaiian Airlines passengers were stuck at JFK airport for over 33 hours due to a mechanical issue.
  • The flight delay was caused by an odor detected before departure, requiring maintenance and a part to be flown in.
  • Passengers were given only a $12 food voucher and unable to access their checked luggage during the delay.
  • The extensive wait time turned an 11-hour flight into a 44-hour ordeal, leading to lost income and vacation time.
  • According to policy, passengers should have been eligible for rebooking on other airlines but were not informed of this option.
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