Invitation Homes to Pay $48M FTC Settlement for Deceptive Practices

The nation's largest single-family landlord misled tenants with hidden fees, unfair evictions, and withheld security deposits.

Invitation Homes charged renters undisclosed 'junk fees' for services like smart home technology and utility management, adding up to $1,700 annually.
The company systematically withheld security deposits, often charging tenants for pre-existing damages and normal wear and tear.
During the COVID-19 pandemic, Invitation Homes misled tenants about eviction protections and unfairly pursued evictions, even after tenants had moved out.
The FTC's settlement requires Invitation Homes to refund $48 million to affected renters and mandates changes in their business practices, including transparent fee disclosures.
The agreement, pending federal court approval, also prohibits the company from withholding security deposits for damages not caused by tenants.