Overview

• Yurtel, a luxury glamping company operating since 2005, ceased trading on May 8, 2025, and entered formal liquidation shortly after.
• The company failed to purchase Glastonbury Festival tickets for its customers and cannot provide refunds directly, leaving patrons out of pocket by £10,000 to £16,500.
• Customers are advised to seek refunds through their credit card issuers or the ongoing liquidation process.
• Glastonbury Festival organizers have clarified that they are not responsible for Yurtel's bookings but are helping affected customers find alternative accommodations.
• The non-transferable nature of Glastonbury tickets and their rapid sell-out make securing last-minute alternatives particularly challenging for Yurtel's customers.