Major Companies Employ AI to Monitor Employee Chats

Firms like Walmart and Delta use 'Aware' software to scan online conversations for discontent and safety issues.

Recent reports highlight the use of AI by companies including Walmart, Delta, and Starbucks to monitor employees' online chats.
'Aware' software scans messaging platforms like Slack and Microsoft Teams for keywords indicating employee dissatisfaction or potential safety risks.
The technology has analyzed over 20 billion messages from more than 3 million employees, aiming to understand employee sentiment in real-time.
Some employees express concerns over privacy invasion and question the reliability of AI monitoring.
Delta and AstraZeneca clarify their use of 'Aware' products for different purposes, including legal records retention and sentiment tracking.