Major UK Banks Face Service Outages on Payday, Affecting Millions

Nationwide, Lloyds, Halifax, and others report IT issues disrupting online banking and payments as customers struggle to access funds.

Customers of major UK banks, including Nationwide, Lloyds, Halifax, and First Direct, faced widespread outages on payday, impacting access to online and mobile banking services.
Issues included delays in incoming and outgoing payments, with some banks reporting login problems for their apps and online platforms.
Service status updates indicated that payments are queued and will process as soon as possible, with direct debits and standing orders reportedly unaffected.
Experts suggest the outages reflect broader challenges in maintaining banking infrastructure and adapting to fast-evolving technology demands.
The Financial Conduct Authority (FCA) has noted an increase in third-party-related outages in recent years, with new operational resilience rules set to take effect in March 2025.