Overview

• Marks & Spencer confirmed on May 13 that hackers accessed customer personal data, including names, addresses, emails, and dates of birth, but not payment details or passwords.
• The cyber attack has forced M&S to shut down its online ordering systems, halting sales of clothing and food, and causing significant financial losses.
• Disruptions to the logistics network have led to uneven stock levels and empty shelves in stores across the UK.
• To clear surplus inventory, M&S has implemented widespread yellow sticker discounts, marking down hundreds of food items unusually early in the day.
• Analysts estimate the retailer is losing up to £25 million weekly in online clothing sales and additional millions due to unsold food stock.