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Marks & Spencer Halts Online Orders Following Cyber Attack

The retailer's digital platforms remain offline as cybersecurity teams work to address the incident and restore services.

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(Chris Ratcliffe/Bloomberg via Getty Images)

Overview

  • Marks & Spencer has suspended all online orders on its UK and Ireland websites and apps due to an ongoing cyber attack.
  • The company is collaborating with leading cybersecurity experts, the National Cyber Security Centre, and the National Crime Agency to investigate and manage the breach.
  • Physical stores remain open, and customers can browse products online, but services like Click & Collect and contactless payments have faced significant disruptions.
  • The incident, suspected to be a ransomware attack, has caused a 5% drop in M&S's share price, reflecting investor concerns.
  • M&S has apologized to customers for the inconvenience and continues to provide updates while working to restore its digital operations.