McDonald's Ends AI Drive-Thru Experiment After Repeated Failures

The fast-food giant will remove the automated order-taking system from over 100 locations, citing the need for further refinement.

McDonald's partnered with IBM in 2021 to test AI-driven drive-thru ordering in over 100 restaurants.
The technology faced numerous issues, including misinterpreted orders and adding unintended items.
Viral videos on social media highlighted the AI's frequent mistakes, leading to customer frustration.
McDonald's remains committed to exploring voice-ordering solutions and will continue working with IBM on other projects.
Other fast-food chains like Wendy's and Taco Bell are also experimenting with AI in their operations.