Microsoft Develops 'Xbot,' an AI-Powered Xbox Chatbot for Enhanced Support

The AI chatbot aims to streamline support queries and game refunds, marking a step forward in Microsoft's broader AI integration strategy for gaming.

Microsoft is developing an AI-powered Xbox chatbot named 'Xbot' to automate game refunds and support queries, currently being tested internally.
The Xbox chatbot, described as an 'embodied AI character,' aims to simplify and speed up support processes using natural language and existing Xbox support documents.
Microsoft's broader AI strategy includes integrating AI into game content creation, operations, and potentially the next Xbox console, emphasizing AI-generated art and assets.
The AI chatbot is part of Microsoft's commitment to incorporating AI into every product, including Xbox, with a focus on enhancing customer support and gaming experiences.
Despite the potential for AI to transform gaming, Microsoft is proceeding cautiously with its AI initiatives, mindful of the challenges and perceptions surrounding AI in gaming.