Microsoft Faces Criticism Over Copilot AI, Cites User Misunderstanding

In response to complaints that Copilot AI underperforms compared to ChatGPT, Microsoft points to user confusion and plans educational initiatives.

Customers are expressing dissatisfaction with Microsoft's Copilot AI tools, comparing them unfavorably to OpenAI's ChatGPT.
Microsoft attributes the issues to users not understanding the differences between Copilot and ChatGPT, and to poor prompt-writing skills.
Microsoft has launched a Pro subscription for Copilot and is actively integrating it into products, despite mixed customer feedback.
To address user challenges, Microsoft has partnered with BrainStorm to create instructional videos on writing effective prompts.
Microsoft plans to introduce a toggle switch allowing users to easily switch between 'work' and 'web' versions of Copilot.