NZXT Addresses Criticism of Flex PC Subscription Service

The company responds to allegations of misleading practices and announces changes to improve transparency and accuracy.

NZXT CEO Johnny Hou acknowledged mistakes with the Flex gaming PC subscription service but stopped short of issuing a formal apology.
The company announced it will pull all influencer-led advertising for the Flex program, citing misleading claims made in promotions.
NZXT pledged to rename subscription PC models to clearly differentiate them from similarly named non-subscription versions with different specifications.
The company clarified that hardware spec changes in the program are due to supply chain issues and not an intentional downgrade of components.
Gamers Nexus, the source of the initial exposé, criticized NZXT's response, claiming it misrepresents facts and fails to address key concerns such as high pricing and identity verification issues.