Overview

• Since 2018, energy companies have paid £152 million into Ofgem’s Energy Redress Scheme after breaching licence conditions.
• The scheme has funded 647 projects, supporting vulnerable consumers, energy advice, and net-zero initiatives across the UK.
• More than £55 million has been allocated to fuel voucher programs, aiding customers at risk of energy disconnection.
• Recent contributions include £2 million from Ovo Energy for mishandling complaints and £33.14 million from Beatrice Offshore Windfarm Limited for market rule violations.
• Brighton and Hove’s Citizens Advice Energyworks project received £528,000 to assist over 16,000 households in fuel poverty with free energy advice.