Record Complaints Filed Against Deutsche Post in 2024

The German postal service faced over 44,000 complaints last year, with issues ranging from delivery delays to missing packages, as staffing cuts and operational challenges mount.

• The German Federal Network Agency reported 44,406 complaints about postal services in 2024, a 7% increase from 2023 and the highest number ever recorded.
• Nearly 89% of the complaints targeted Deutsche Post and its DHL subsidiary, primarily citing delivery delays, lost mail, and failed delivery attempts.
• The complaint rate remains statistically low at 0.0003% of the 14 billion items delivered annually, although unreported issues likely contribute to a higher dissatisfaction rate.
• The new postal law reform, effective in early 2025, grants regulators the power to impose fines for service failures, increasing pressure on the postal operator to improve quality.
• Deutsche Post announced plans to cut 8,000 jobs by the end of 2025, raising concerns about potential declines in service quality despite a recent 5% wage increase for its workforce.

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