Retailers Revamp Self-Checkout Policies Amid Theft Concerns

Dollar General and Target adjust self-checkout systems, removing stations and limiting item numbers to enhance security and customer satisfaction.

Dollar General and Target are making significant changes to their self-checkout policies to improve customer experience and reduce theft.
Dollar General plans to remove self-checkout stations in 300 locations and limit transactions to five items or less in others, while Target introduces a 10-item limit.
The move comes in response to customer dissatisfaction with self-checkout errors and a significant increase in theft, with over $100,000 worth of goods stolen from Home Depot in Florida alone.
A LendingTree survey found that 31% of Gen Z shoppers admitted to shoplifting from self-checkout kiosks, prompting retailers to reevaluate the system.
Retailers like Walmart and Target initially expanded self-checkout during the pandemic to reduce human interaction, but are now pulling back due to theft and customer feedback.