Royal Caribbean Overbooks Cruise, Strands Passengers at Port

Affected passengers offered full refund and future cruise certificate after being denied boarding on overbooked Quantum of the Seas cruise.

Royal Caribbean International's Quantum of the Seas cruise was overbooked, leaving several passengers stranded at the port in Brisbane, Australia.
Affected passengers, including Jai Raynor and his wife Kaitlyn, had booked 'guarantee cabins' which allow passengers to select their preferred stateroom type but not a specific room.
Of the approximately 14 groups waiting on standby, only three were able to board the ship.
Royal Caribbean offered the stranded guests a full refund, a future cruise certificate worth 25% of their fare, and later upgraded the certificate to the full cost of their fare along with free Deluxe Beverage packages.
Despite the compensation, the incident has left a negative impression on the affected passengers, with Raynor stating it put a 'bad taste' in his mouth with Royal Caribbean.