Overview

• Sainsbury’s has removed all in-store changing rooms, requiring customers to try on clothing at home and return items that do not fit.
• The change, introduced quietly in September 2024, is part of a broader effort to optimize store space and reduce costs.
• Shoppers have expressed frustration, citing inconvenience and an increase in returns, with some stating they now avoid purchasing clothes from the retailer.
• The retailer recently announced the closure of 61 in-store cafés, patisserie and hot food counters, alongside over 3,000 job cuts as part of its cost-efficiency plan.
• Sainsbury’s decision aligns with broader industry trends, as other supermarkets like Tesco have also removed changing rooms in recent years.