Overview

• Sainsbury’s is testing a checkout-free Scan & Shop system in Richmond and Kempton stores, allowing customers to pay by tapping their cards on handheld devices without visiting traditional tills.
• AI-powered cameras play video replays to alert customers about unscanned items, aiming to reduce theft and streamline the checkout process.
• Store staff are conducting occasional basket inspections during the trials to further deter shoplifting and ensure accuracy.
• The system currently cannot process staff discounts or physical Nectar cards, highlighting technical limitations that require further refinement.
• Customer reactions are mixed, with some appreciating the convenience and others concerned about privacy and potential alienation.