Overview

• The outage began around 7 a.m. on June 2 and prevented card payments until Samsung confirmed a full fix at 10:22 a.m.
• Customers reported failed transactions at retailers during peak commuting hours while NFC-based transport cards registered in the app remained operational.
• Third-party integrations such as Naver Pay × Samsung Pay were unaffected, fueling industry assessments that a server fault in Samsung Wallet underlay the disruption.
• This incident follows a May 16 glitch resolved in three minutes, marking two service interruptions in under three weeks.
• With over 17 million subscribers and more than 300 trillion won processed since launch, stakeholders are scrutinizing the platform’s stability