San Francisco's New 911 Call Center Faces Immediate System Crash

Less than 24 hours after its opening, San Francisco's upgraded 911 call center experienced a critical computer system failure, forcing dispatchers to revert to manual operations.

• San Francisco celebrated the opening of its revamped 911 call center, equipped with state-of-the-art technology and additional workstations.
• Early Thursday morning, the center's computer system failed, causing dispatchers to manually handle emergency calls with pen and paper.
• The outage, lasting approximately 2.5 hours, did not affect the ability to receive calls but disrupted dispatcher operations.
• City officials assert the crash underscores the need for ongoing upgrades to the city's emergency response systems.
• The $44 million project to overhaul the city's computer-aided dispatch system is expected to be completed within two to three years.

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