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Singapore Unveils Enhanced Meralion AI Chatbot with Broader Southeast Asian Language and Emotion Support

Expanded language support adds five regional languages to extend Meralion’s reach among 450 million users with empathetic interaction.

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Overview

  • The upgraded Meralion now supports Malay, Tamil, Thai, Bahasa Indonesia and Vietnamese alongside English, Mandarin and Singlish.
  • New emotion-recognition capabilities enable the chatbot to detect tone, volume and non-verbal cues for empathetic eldercare check-ins and to screen and intercept scam calls.
  • A 12-member Meralion Consortium featuring DBS Bank, the Ministry of Health and ST Engineering will refine the model for industry uses such as customer service and social work.
  • This release builds on a S$70 million initiative funded by the National Research Foundation and IMDA to develop large language models tailored to Southeast Asia.
  • Minister Josephine Teo outlined a targeted AI regulatory framework and urged workers to acquire basic AI skills to stay relevant in the evolving workplace.