Overview

• A technical issue on May 15 forced Sky Q boxes into standby mode, disrupting TV and broadband for tens of thousands of UK customers.
• Sky restored services by May 17 and issued troubleshooting guidance for lingering connectivity issues.
• Affected customers received a £20 Sky Store Buy & Keep movie gift as compensation, redeemable until May 31.
• Many customers expressed frustration, calling the movie selection outdated and lacking new releases.
• Sky apologized for the disruption and stated they are working to prevent similar issues in the future.