Social Security Prepares for March 31 Shift to Stricter Identity Verification

The SSA's upcoming changes aim to combat fraud but raise concerns about accessibility and operational strain, particularly for vulnerable populations.

Starting March 31, Social Security claimants must verify their identities online or in person, as phone-based verification will no longer be available.
The changes are part of a broader effort to address $33.5 million in fraud uncovered between 2013 and 2018 and to modernize SSA operations.
Critics warn the new protocols may disproportionately affect elderly, disabled, and rural residents, especially in areas like Alaska with limited SSA office access.
The SSA expects an additional 75,000 to 85,000 weekly field office visits, potentially leading to longer wait times and processing delays.
Senator Dan Sullivan has pledged to advocate for phone-based and virtual options, while the SSA plans to monitor the impact and provide updates in April.