Starbucks Faces Customer Frustration Over Long Wait Times

Staffing cuts and an overburdened workforce lead to delays and dissatisfaction at Starbucks locations.

Baristas report increased workloads with fewer staff to handle orders, leading to significant delays.
An algorithm used to manage store labor is criticized for not accounting for special customer requests and promotions.
Customers have experienced wait times of up to 40 minutes, a stark increase from pre-pandemic levels.
Starbucks has updated its labor algorithm and staffing policies but acknowledges ongoing issues.
Former CEO Howard Schultz and current executives urge a renewed focus on customer experience.