Overview

• Klarna CEO Sebastian Siemiatkowski and Zoom CEO Eric Yuan utilized AI avatars to deliver their companies' Q1 2025 and Q1 2026 earnings presentations, respectively.
• The AI avatars, created using in-house tools like Zoom AI Companion, mimicked the CEOs' appearance and voice for the pre-recorded segments.
• After the AI-led presentations, both CEOs participated live for Q&A sessions, combining automation with human interaction for stakeholder engagement.
• Klarna's AI investments have contributed to workforce reductions, with the company now testing a hybrid model that combines AI with human oversight in customer support.
• Zoom has made its AI avatar tools available to all users, reflecting CEO Eric Yuan's vision of 'digital twins' attending meetings to enhance efficiency.