Tesla Accused of Blaming Customers for Known Defective Part Failures

The automaker allegedly shifted repair costs onto drivers, despite internal acknowledgment of design flaws, according to a Reuters investigation.

Tesla has been accused of blaming customers for the failure of defective car parts, including suspension and steering systems, according to a Reuters investigation.
The company allegedly made customers pay substantial out-of-pocket fees to repair issues that were known to be due to design flaws.
Tesla has been under investigation by the U.S. National Highway Traffic Safety Administration (NHTSA) for suspension and power-steering issues since 2020.
Despite acknowledging the problems internally, Tesla has reportedly pressured employees to shift repair costs onto drivers to save money.
In China, Tesla recalled a part known to cause suspension failures under pressure from regulators, but did not recall the same part in the U.S. or Europe.